Dashboards for IT Support

Metabase makes it easy for everyone to build a dashboard for IT Support.

What’s a IT Support dashboard?

A dashboard for IT support metrics to track issues, tickets, and customer experience. Get Started

Why build a dashboard for IT Support?

Everything in one place

Get everyone on the same page by collecting your most important metrics into a single view.

Share your perspective

Take your data wherever it needs to go by embedding it in your internal wikis, websites, and content.

Unlock exploration

Empower your team to measure their own progress and explore new paths to achieve their goals.

What should I track on my dashboard for IT Support?

Every team is different, but sometimes it helps to start with some examples. Here are our top 8 IT Support metrics to start tracking on your dashboards.

Top 8 IT support metrics

• Cost per ticket
• Resolution rate
• Customer satisfaction
• Mean time to resolve
• Type of issue
• Uptime
• SLA tracking
• Mean time to recovery

How to use Metabase to build IT Support dashboards

Step 1.

            Skip the custom quote

That's right, no sales calls necessary—just sign up, and get running in under 5 minutes.

Step 2.

                Plugin your database

We connect to the most popular production databases and data warehouses.

Step 3.

            Build your  dashboards

Invite your team and start building dashboards—no SQL required.