Dashboard for Response Times

Response times refer to how quickly your customer service team is responding to tickets. This is an important metric that adds to the perceived value of your product. The more difficult it is to talk to a customer service representative and get help, the more frustrating using your product becomes. You can lose customers just by having slow or unhelpful customer service alone. Response times are logged based on the communication platform being used (email, phone, etc.) and can highlight areas that are being neglected and need more attention. It’s important to have reasonable response times to keep customer satisfaction and retention up.